Policy Privacy

  • What is personal data?

    Personal data is information relating to an identified or identifiable natural person, regardless of the medium including sound and image. An identifiable person is a person who can be identified directly or indirectly, based on an identification number or specific elements of his/her physical, physiological, psychic, economic, cultural and social identity. 


  • Who is responsible for collecting and processing the data?

    Ramos & Ramos, Importação e Exportação, Lda., Is the entity responsible for the collection and processing of personal data, specifically the marketing department.

    Ramos & Ramos, Importação e Exportação, Lda

    NIF: 501 830 316

    Zona Industrial de Tomar, Rua E, Lote 7D

    2305-418 Madalena, Tomar

    Portugal

  • Use of personal data

    Newsletters

     The data provided for sending newsletters, through the form for this purpose, are only intended for sending SMF-Jeans newsletters and will not be transmitted to third parties. 

    Only SMF marketing department will have access to it and will use only for the purpose described above. At any time, the data owner may ask for its change or forgetting by sending an e-mail to smfmarketing@ramoscompany.com.

    Registration data

    Our user’s data is collected in order to provide an improved online experience. Our commitment is based on the principle that the user always has the right to choose the information he shares and for which purpose.

    You are also free to change your preferences at any time, unjustifiably and freely. The data collected will not be shared with third parties for marketing actions. However, we reserve the right to share the necessary data to provide the transport service, or other necessary, to complete the ordering and shipping process.
    At any time, you can change your personal data by logging in to your account and editing the user data. 

    You may also request the deletion of your personal data or change it by sending an e-mail to smfmarketing@ramoscompany.com.  

  • What data will be collected and processed?

    The provided data will be collected directly from the online store, assuming that are true and current, specifically:

    I) Name /Surmame

    II) Adress

    III) Email

    IV)Telephone / Mobile phone

    V) Zip code

    VI) City

    VII) Country

    VIII) VAT number

    IX) Payment data and payment history.

    X) Order information

    XI) Credit card details, name of the card holder, card number, validity and security code, when paying by credit card;

    • How and why do we use your personal data?

      I) Loyalty programme management - to facilitate your purchasing process, ensure the award of programme benefits and the management of your Customer account;

      II) Marketing and direct marketing, through newsletters, to inform you of news and offers that may be of interest to you;

      III) Transaction management - for issuing invoices for the acquisition of goods and services;

      IV) Installment of the transport service, for the order finalization and shipping process;

      V)  Customer support contacts - so we can provide a support service before, during and after the sale;

      VI) Compliance with legal obligations

      How long are the data stored?

      The data will be stored in the minimum period necessary for the collection and treatment, during the period the user benefits from the SMF services, except for the existence of a specific legal requirement.

    • How long is the data stored?

      The data will be stored in the minimum period necessary for the collection and treatment, during the period the user benefits from the SMF services, except for the existence of a specific legal requirement.

    • Cookies

      Cookies are small text files sent to your computer or mobile device when you visit websites.

      Cookies allow us to improve the performance and browsing experience of our users, enabling us to store and retrieve information about their browsing habits in order to personalise browsing according to their preferences.

      If you use our services, we will assume that you agree to the use of cookies.


      How do we use cookies?


      The cookies that SMF collects do not allow the user to be identified. They only store generic information, namely the type and/or place of access and how the websites are used. We use Cookies to collect data individually, using analysis tools, in order to optimize our website and present you with relevant marketing material, in order to improve your experience.

      These do not damage your computer.Information collected by cookies is treated internally and exclusively by our services, with the help of Google Analytics tool. You can disable cookies at any time in your browser, through the "Tools" or "Preferences" options. Nevertheless, we advise you that navigation experience without cookies will not be as efficient as it should be, and you will not be able to appreciate some of its advantages.  

    • Security and privacy

      All SMF accepted orders are subjected to the following conditions of use, which will form part of the sale contract. The order formalization implies the acceptance of these Conditions of Use.

      The present conditions of use serve to provide and define all the necessary information to the user on the options for order, sell, payment and delivering of purchases made in the SMF online store.

      These conditions regulate all the order stages, guaranteeing its monitoring by the Contracting Parties.   

    • Analytics

      When visiting our website, statistical analyzes of your browsing behavior may be performed. This is essentially done using cookies and analytics.
      The analysis of your browsing behavior is generally anonymous, which means that we cannot identify you from this data.
      You may object to this analysis or prevent you from using certain tools.
    • Automated Data Processors

      Most websites use external services to provide specific functionality. They are called Automated Data Processors.
      These services range from visitor analytics, video hosting such as Youtube, or accessing social media such as Facebook. These third party services collect personal data to provide functionality.
      Our website also uses some of these services.
    • Google analytics remarking

      The website uses the remarketing features of Google Analytics, combined with the non-device features of Google AdWords. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

      This feature makes it possible to link audiences for promotional marketing created with Google Analytics remarketing to non-device resources of Google AdWords. This allows advertising to be displayed based on your personal interests, identified based on your past usage and browsing behavior on one device (eg your mobile phone), on other devices (such as a tablet or computer).

      Once you've given your consent, Google will associate your web browsing and app history with your Google Account for this purpose. That way, any device that logs into your Google Account can use the same personalized promotional message.

      To support this feature, Google Analytics collects Google-Authenticated IDs from visitors temporarily associated with our Google Analytics data to define and create target audiences for promoting ads across different devices.

      You can permanently disable remarketing and cross-device targeting by disabling personalized advertising in your Google Account.

      The aggregation of the data collected in your Google Account data is based solely on your consent, which you can give or withdraw from Google by Art. 6 GDPR. For unprocessed data collection operations on your Google Account (for example, because you do not have a Google Account or have objected to processing), data collection is based on Art. 6 GDPR. The website operator has a legitimate interest in analyzing anonymous visitor behavior for promotional purposes. For more information and Google's Privacy Policy, go to: https://www.google.com/policies/technologies/ads/

    • Google Adwords and Google Conversion Tracking

      This site uses Google AdWords. AdWords is an online advertising program by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

      As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your Internet browser stores on your computer. These cookies expire after 30 days and are not used to personally identify the visitor. If the visitor visits certain pages on the website and the cookie has not yet expired, Google and the website may know that the visitor clicked on the ad and went to that page.

      Every Google AdWords advertiser has a different cookie. As a result, cookies cannot be tracked using a Google AdWords advertiser's website. Information obtained using the conversion cookie is used to create conversion statistics for AdWords advertisers who have opted in to conversion tracking. Customers are informed of the total number of visitors who clicked on their ads and were redirected to a page of conversion tracking tags. However, advertisers do not obtain information that can be used to personally identify visitors. If you don't want to participate in tracking, you can turn it off by easily disabling Google's conversion tracking cookie by changing your browser settings. When you do this, you will not be included in your conversion tracking statistics.

      For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy https://policies.google.com/privacy .

    • User rights

      I)  Additional information about how we use your personal data;

      II) Personal data confidentiality and security, in accordance with what is established in the current Portuguese legislation on data protection, as well as the non-disclosure, transmission or publication without consente;

      III) Not receive promotional e-mails or advertisements unless express consent;

      IV) Upon request, consult, modify and delete the personal data contained in the SMF database, by accessing your personal area or sending email to smfmarketing@ramoscompany.com.

      User Obligations

      I) Respect the purchase agreement, by paying the agreed price.

      II) Use the published information by SMF strictly for business relationship.

      III) Do not reproduce, sell or dispose information published by SMF without express authorization.

      IV) Keep your access data in a safe place.

    • User obligations

      I) Respect the purchase agreement, by paying the agreed price.

      II) Use the published information by SMF strictly for business relationship.

      III) Do not reproduce, sell or dispose information published by SMF without express authorization.

      IV) Keep your access data in a safe place.

    • SMF rights

      I) Modify or suspend online store without prior notice;

      II) Modify articles price or services without prior notice;

      III) Deny orders in case of stock break or non-compliance by the user;

      IV) Receive the amount of the user's purchases once the transaction is accepted;

      V) Suspend the account if the user does not comply with the purchase agreement;

      VI) Readjust or modify this Privacy Policy, being duly disclosed.

      Update of the Privacy Policy

      We may need to update our Privacy Policy. The most recent version of the Privacy Policy is always available on our website, and the respective conditions are duly disclosed.