Need help?

Here you will find everything you need to know.

Orders

  • HOW TO ORDER

    Make your orders in the SMF online store, you must go to www.smf-jeans.com. It is necessary that your browser to accept both cookies and pop-ups in order to make full use of the Websites, which includes designing items, adding items to your Basket and checking out from our www.

    You can make a purchase as a registered customer or as a visitor.

    Process to make a purchase:

    1. Start by choosing the MENU you want to view, MAN, WOMAN, ...

    2. View the product (s) that interest you.

    3. Click on the article to enlarge the image and see the information about it: detail, back view of the product, composition, colors and sizes available, reference and price.

     4. Add the products to your basket.

     5. Then you can choose to continue shopping or go to checkout.

     6. When you proceed to checkout, review your order.

     7. Select delivery and billing options.

     8. Proceed to payment and finalize your order

    9. You will receive an email with the order confirmation. We remind you that it will not be possible to cancel or modify your order data.

     

    You will receive updates on the status of your order by email. You can also access this information in the My account section.

    If you have made your purchase as a Guest, click on the View Order link in the confirmation email to see the status of the order.

     When placing an order, you are accepting the general purchase conditions, as well as other conditions existing at www.smf-jeans.com, including the general terms and conditions of use.

  • SHIPPING AND DELIVERY

    Shipping options may vary depending on the delivery address, time of purchase and availability of items. We deliver products from Monday to Friday, excluding holidays.

    Possible delivery options:


    • Home delivery to France and Luxembourg:
      Standard delivery - 15,

               The estimated delivery time will vary between 7 working days.


    • Home delivery to Italy:
      Standard delivery - 20,00

               The estimated delivery time will vary between 7 working days.



    Upon delivery

    The customer must inspect the packaging in order to check for any damage. If you find that the products are damaged, the customer must not accept delivery of the order, which will be returned. SMF will exchange or refund the amounts paid for the order as soon as the warehouse receives it and completes the return/exchange process.

  • PAYMENT METHODS

    We offer the following payment methods:


    I) Visa

    II) Mastercard

    III) Maestro

    IV) PayPal

    V) ATM

     

    We do not accept any payment method other than those mentioned. If you try to pay by any means other than specified, we cannot be held responsible for loss of payment or any other damages that may result.

     If the credit card transaction is approved, the amount will be immediately booked and you will receive an order confirmation in your email.

    If the card transaction is not approved, your order will be canceled. If in doubt, contact your bank or the company that provided you with the card.

    In the case of payment by Credit Card, all details (for example card number or expiration date), will be sent to the company that provides the remote electronic payment services.

    This information will be used to carry out the necessary procedures for the purchase or refund, in the case of return, in accordance with the exercise of the right of return or for reporting, to the police, of cases of fraud.

Exchanges

  • Return Conditions

    If the item you received does not correspond to what you want or does not serve, you can return it 30 days after receiving your order. To do this, you will have to respect the following rules:

    - The products must not show signs of having been washed or used beyond proof of size and shape;

    - The products must keep their original characteristics and the packaging must not be damaged, in addition to what is necessary for a careful opening;
    - The products must be complete with all the parts that compose it and even with the respective identification tags.
    - Depending on the country where your order was delivered, the return due to cancellation of purchase may be subject to a return fee.

    Any exchange or return must comply with the remaining stipulations of our terms and conditions.
    We do not accept returns outside the periods mentioned. If you try to make a return after these dates, we may have to send it back to your address and charge the corresponding delivery costs.
    Returned items are the responsibility of the customer until they reach us, so please ensure that they are well packaged, correctly addressed and that they cannot be damaged in transit. We are not responsible for any items that are returned to us in error. If we are able to locate the items (which is not always possible) and you want them returned to you, you will be charged for their delivery cost.
    The refund will only be processed after receipt of the order at the company's headquarters and verification of its compliance.




  • Offer Return Conditions

    The return of a gift must be made by the person who offered/bought the item, accordingly to our return policy conditions.

    The exchange of a gift can be carried out by the person who received it, accordingly to our exchange policy conditions.