Terms and conditions
This online page is targeted to all SMF customers, and only SMF Reseller Customers will be able to place orders. The Platform mainly serves to expedite the orders of the Reseller Customers with more speed and precision. The Orders will be processed in 24/48h and will be sent according to the conditions agreed with each client. Payment is not made on our online page, but in accordance with the conditions agreed with each client. The end consumer can view the SMF products and can see the SMF outlets at www.smf-jeans.com/en/lojas.
SMF ensures that, in the event of a stock break, it will not be able to satisfy all orders.
How to place orders?
To place your orders in the SMF online store you should go to www.smf-jeans.com. If you are not a SMF reseller, you will have to click on "Reseller" and fill in the requested data in the form and click "Save". After registering you will have to wait for approval before you can place Orders.
If you are already a SMF official reseller, just click on "account" and log in with your e-mail and password and click "Enter".
Select the collection, the type of product and fill in the table with the quantities by colour and size of the item you want and add the items to the shopping cart.
To finalize your purchases, click on "Checkout", and then "Finish order". You will receive an e-mail confirming your order.
When ready, your order will be shipped in accordance with the agreed conditions.
Exchanges and Returns
We do not make exchanges, nor do we accept returns of products without manufacturing defects, unless we have sent products not ordered by the customer.
To make products exchanges/returns you must fill in the complaint in the showroom/warehouse closest to you. If you are not available to go to a showroom, send us an e-mail to [email protected] with detailed description and pictures of the defect in the articles and its justification. If we consider that it is not a manufacturing defect, we will not accept the exchange/return. Although if we consider it has a manufacturing defect or if we have to analyse it in person, we will collect the articles. After examining it, we will let know our decision.
Suggestions and Feedback
If you have questions, suggestions or other comments, please contact us by e-mail at [email protected]